Little information about magento:
Magento is an ecommerce platform with full of features. It is built upon the open source technology. So why open source? Open source provides a number of reasons like innovation, by reducing vendor locking, cost, agility and scale, quality and security. It provides a good marketing, tools of catalogue management and providing a better search engine makes the merchant to create a powerful site and a good business. Magento provides the companies the ultimate solution of ecommerce. It supports a great customer care service. This process is also very easy for the customer for contacting you for anything needed.
How does magento developers:
Magento development support helps to the customers to request if any help is needed. Such as email, offline chats, personalise the accounts at the websites, online forms on the site etc. After that it gathers all the messages from the customers and sends it to the stuff as the form of tickets. You can monitor the action and responses of your staff’s. The hidden ticket id and the survey of customer satisfaction these two facilities are added recently. Hidden ticket id helps to mask the removed tickets from email. So that it can be more personal than being a mechanical. The satisfaction feature helps to rate the customers. By this you can check your staff’s performance and you can train your stuff to handle the customers properly, if they need. By setting responses before, it can assure the customers when it is unavailable. Also it gives the knowledge about the ticket’s state. Arrange the one area information is stored bit by bit. It is completely safe from the threats and the hackers. The production of data is completely safe and any third party cannot access it. The configuration of it can be changes as per your desire because it is customized fully. It is also reduce the work load of the stuff. It is also easy because it provides a question answer type of enquiries. So the customers can easily go through the page and find their appropriate knowledge without calling the staff. So it does not kill the time. A table format is provide for your customers as per they can choose their options. It helps to collect organize and systemize the product’s information. The customer can ask the product question to the staff directly. it also have the facility to remark about the product. If you do not need the product anymore you can write your opinion about the product so that others can follow your remark. And immediately the product will be returned and provide a good one at your choice. So it provides status, reasons in detail and result of the wanted or exchanged or returned product. In regards the products whether the sale of it is downwards or upwards. The question of the product also can be the knowledge based. So it is very important to the staff to know about the products which he or she wants to sale. They can be faced for such question from the customers. It is also fixed with date and time.
Magento supports search engine optimization. It gives full control in urls, Google map, information about the products and the categories. By zoom the product image and by providing more pictures of the products it produce the ultimate necessity. By shipping the product, delivery of the product, browsing the product, international supports, marketing promotions, order management, catalogue management the magento supports so many configurations. You can track your orders by the order number so that you can get knowledge about your product’s place.